Quality assessment of the emergency service at the Pedro Borrás Astorga University Polyclinic
Keywords:
QUALITY, EMERGENCY, HEALTH.Abstract
Introduction: improving the quality of medical care by eliminating or minimizing errors is a current focus of hospital services.
Objective: To evaluate the quality of care in the Emergency Unit of the Pedro Borrás Astorga Polyclinic in Pinar del Río 2022.
Methods: a quality analysis was conducted, evaluating structural, process, and outcome variables. Theoretical, empirical, and statistical methods were used, including direct observation, interviews, surveys, and document review. Biostatistical processing included ratio, proportion, percentage, measures of central tendency, and measures of dispersion.
Results. weaknesses were detected and strengths identified, and a threat and an opportunity were accepted. Concrete actions were proposed to address the weaknesses, building on the strengths and neutralizing the threat with the proposed opportunity. The most significant weaknesses were: incomplete medical staffing; lack of adherence to Good Practice Guidelines; and slight delay in the initial administration of antibiotics. Concrete actions were proposed.
Conclusions: in the emergency department of the "Pedro Borrás Astorga" polyclinic in Pinar del Río, weaknesses and strengths have been identified that directly influence the quality of care provided. Limitations in the structure, processes, and results are evident in providing quality care to emergency patients. The proposed actions for implementing a Quality Management System constitute a significant tool for achieving excellence in health services.
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Copyright (c) 2025 Medardo Rodríguez-López, Deynier Blanco-Pérez, Arainé Santalla-Corrales, Williams Abelardo Ramírez-Rodríguez, Daniel Santana-Hernández, Zoraida González-Cala
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