Ethics and satisfaction of Primary Health Care in Pinar del Rio and Consolacion del Sur municipalities

Authors

  • Tomás Rodríguez López Especialista de Segundo Grado en Psiquiatría. Profesor Titular y Consultante. Universidad de Ciencias Médicas de Pinar del Río.
  • Lidia Rosa Salgueiro Labrador Especialista de Segundo Grado en Medicina Legal. Profesor Auxiliar. Hospital III Congreso. Pinar del Río.
  • Hansel López Salgueiro Especialista de Primer Grado en Medicina General Integral. Policlínico Universitario "Raúl Sánchez". Pinar del Río.
  • Marta Álvarez Barbosa Especialista de Primer Grado en Medicina General Integral. Instructora. Dirección Provincial de Salud de Pinar del Río.

Keywords:

Ethics, Patient satisfaction, Primary health care.

Abstract

Introduction: medical and dentistry services developed by Cuban Revolution have among the functions, the satisfaction of the needs of patients and their families with a higher scientific-technical level and total accomplishment.
Objective: to determine the level of satisfaction that the patients and their families recognize regarding professional care and the behavior of primary health-care teams.
Material and Method: a descriptive research was carried out in 5 polyclinics and 2 dentistry clinics in Pinar del Rio and Consolacion del Sur municipalities, concerning the requests of patients and through an anonymous survey, applying a scale of five options of qualitative assessment of satisfaction at the end of medical and dentistry services. The target group was comprised of 303 patients and 112 family members requesting the services of the chosen entities.
Results: these were processed using descriptive statistics, representing them in charts of relative and absolute frequencies. The study allowed to establish the level of satisfaction and was recognized in more than the 30% of the five aspects assessed with complete satisfaction (excellent), that ranged between 12,2 % and 18,3 %.
Conclusion: continuous and progressive effort is necessary and important to bind the good qualified services to the satisfaction of patients and their families; which provides a higher dimension of the ethical-professional art for medical and dentistry care to provide services of excellence that the population deserves.

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References

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Published

2012-09-03

How to Cite

1.
Rodríguez López T, Salgueiro Labrador LR, López Salgueiro H, Álvarez Barbosa M. Ethics and satisfaction of Primary Health Care in Pinar del Rio and Consolacion del Sur municipalities. Rev Ciencias Médicas [Internet]. 2012 Sep. 3 [cited 2025 Oct. 13];16(4):126-3. Available from: https://revcmpinar.sld.cu/index.php/publicaciones/article/view/962

Issue

Vol. 16 No. 4 (2012)

Section

UP TO DATE ARTICLE OF SOCIAL, HUMANITIES AND PEDAGOGICAL SCIENCES

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