Quality of services in a day-ambulatory care hospital of the Mental Health Community Center
Keywords:
PATIENT CARE, HOSPITALIZATION, PSYCHOTHERAPY, MENTAL HEALTH.Abstract
Introduction: the assistance of psychiatric patients can be given on outpatient basis or through hospitalizations in conventional rooms or day hospitals.
Objective: to evaluate the quality of services provided in a day-ambulatory Mental Health Community Center of La Lisa, during the period from January to December 2016.
Method: a descriptive and cross-sectional study was carried out. The target group comprised 67 patients who attended day-ambulatory services in the period studied, matching-up the study sample, which met the inclusion criteria established throughout the research.
Results: 77,6 % of the patients agreed with the level of training of the health team, 64,2 % gave sufficient criteria on the information received during the treatments, 79,1 % considered the treatment provided as positive, 73,1 % of the users were in agreement with the guidelines received once the ambulatory service finished and 88 % of the patients reported they achieved skills for their better performance in daily life.
Conclusions: the level of training of the professional health team regarding the day-ambulatory services was satisfactory, as well as the information provided during the treatments, the effectiveness of psychotherapy and social reintegration, where the patients confirmed a high degree of satisfaction, considering that the work-group allowed them to develop personal resources to be able to deal with their problems.
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