Patient satisfaction with the care received at the UNIANDES Dental Specialties Clinic in the area of General Dentistry

Authors

Keywords:

PATIENT CARE, QUALITY OF HEALTH CARE, DENTAL CLINICS.

Abstract

Introduction: patient satisfaction is a crucial indicator of the quality of health services, including dental care.

Objective: to analyze the patients' perception of satisfaction with various aspects of the care received in the dental clinic.

Methods: observational, descriptive, cross-sectional study carried out in the reception room on the general dentistry floor of the CEO Dr. Corona Gómez, PhD. A sample of 90 participants was selected on a non-probabilistic, intentional basis, meeting the selection criteria. The application of an ad hoc survey made it possible to obtain information that provided an output for the variables studied, applying descriptive and inferential statistical methods.

Results: 51,1 % (n=46) were men, with an average age of 43,1±15 years. Regarding the educational level of the persons attended, 38 % (n=35) had a basic educational level and 22 % (n=20) had an educational level lower than primary school. Significant differences were found between educational level and satisfaction with the mechanisms for dealing with complaints and suggestions (p=0,001); as well as with the speed of service in the cashier's area (p=0,018) and reception (p=0,014).

Conclusions: the evaluation of patient satisfaction at CEO UNIANDES is fundamental to improve the quality of dental care. The importance of adapting care strategies to the needs and expectations of patients was highlighted, in order to guarantee a satisfactory experience and strengthen institutional reputation.

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References

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Published

2024-12-30

How to Cite

1.
Salinas-Goodier C, Quishpilema-Rojano KD, Tiban-Herrera AA, Cabezas González MA. Patient satisfaction with the care received at the UNIANDES Dental Specialties Clinic in the area of General Dentistry. Rev Ciencias Médicas [Internet]. 2024 Dec. 30 [cited 2025 Aug. 21];28(2):e6611. Available from: https://revcmpinar.sld.cu/index.php/publicaciones/article/view/6611

Issue

Vol. 28 No. 2 (2024): Suplemento 2

Section

ORIGINAL ARTICLES

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